Our Services
Governance
- Governance documentation Reviews
- Governance structures advice
- Board and/or committees in action observation
- Governance health checks and in-depth reviews
- Board away day facilitation
Customer Governance
- Compliance checks
- Creating a Customer Committee
- Sustaining success
- Developing Committee Members
- Facilitating away days
- Appraisals and effectiveness
Tenant Involvement and Empowerment
- New and existing Tenant Voices
- Reviewing your Involvement approach
- Digital Voices
- Consultation and Engagement
- Complaints, Comments and insight
- Customer Empowerment
Regulatory Readiness
- Helping to get you registered
- Advising you as you near or reach the 1,000-home threshold
- Assessing your compliance with Regulatory Standards
- Helping you prepare for an In-Depth Assessment (IDA)
- Supporting you through difficult regulatory times
Financial Viability
- Business planning and financial forecasting
- Validating your business plan
- Management accounts and financial statements
- Financial health checks
Value for Money
- Reviewing strategic objectives
- Delivery structures options analysis
- Measuring and reporting Value for Money performance
- Conducting a Value for Money review
Risk and assurance
- Risk strategy and appetite
- Risk identification and risk mapping
- Assurance mapping
- Stress testing
- Assets and liabilities registers
Strategy, Policy, Service Standard Reviews
- Corporate Plan
- Strategy Review
- Policy Review
- Service Review
- Service Standards
- Complaints Management
- Great Practices
Board and Committee Member Recruitment and Development
- Recruitment
- Appraisal
- Board Effectiveness Review and Board observation
- Skills assessments
- Mentoring and coaching
- Individual and collective Board and Committee Training
Training for Board and committee members, senior officers and staff members
- Regulatory compliance
- Governance
- Finance
- Risk and assurance
Organisational Performance
- Establishing a Performance Framework
- Measuring performance
- Setting service standards
- Performance reviews
- Process re-engineering
Equality Diversity and Inclusion
- Equality Reviews
- Recruiting a more diverse Board/ Committee
- Inclusion
- Culture
- Integrity
- Transparency and Accountability
- Training and Development
What's new?
Introduction At the end of last month the Regulator of Social Housing (RSH) published its revised Consumer Standards which will be effective from 1 April 2024. Launching the revised Standards, Fiona MacGregor, Chief Executive of the RSH said “Social landlords must keep tenants safe in their homes, listen to what they say and put things […]
Hi all New Consumer Regulation approach – including regulation how’s, inspection how’s and tenant engagement in process Changes to standards since initial drafts produced in 2023 Transparency Influence and Engagement specifically – how you could evidence delivery Following a busy meeting today on the new consumer standards, here are the Reference documents, Presentation and the […]
Here is a bit of a round-up of what’s new and open consultation for staff and resident engagement A: New standards out today and code of practice https://www.gov.uk/government/news/rsh-sets-new-standards-to-drive-improvements-in-social-housing Key documents: Re – new approach 20231219_feb-doc-FINAL Consumer_Standards_-_FINAL Code_of_Practice_-_FINAL We will be covering these and the related changes to regulation and inspection at our Scrutiny […]
Member Benefits
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Discounts on training and events -
Access to premium website content -
Access to the YDC Community Forum -
Free consultancy advice -
Membership of our Scrutiny and Involvement and Regulation and Governance Networks
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Supporting Customer Involvement Excellence
“Yvonne supported our Scrutiny Panel by hosting their annual review. She guided the Panel through the work they had done and supported them to reflect on their experiences and understand areas for improvement. Plus Dane is a Scrutiny-Net member and meets regularly with Yvonne and other members to develop our understanding of how to get the most from customer engagement. Being part of the network allows us and our customers to gain access to many events and conferences – and we know that these are always lively events with lots of useful take-aways.
Yvonne’s work is always high-quality and she is professional in her approach – both staff and customers always look forward to working with her . She understands completely the challenges we face as a landlords and helps us to make sense of what is coming over the horizon. On a personal note, she is friendly, approachable and a pleasure to work with”.