Governance
- Governance documentation Reviews
- Governance structures advice
- Board and/or committees in action observation
- Governance health checks and in-depth reviews
- Board away day facilitation
Customer Governance
- Compliance checks
- Creating a Customer Committee
- Sustaining success
- Developing Committee Members
- Facilitating away days
- Appraisals and effectiveness
Tenant Involvement and Empowerment
- New and existing Tenant Voices
- Reviewing your Involvement approach
- Digital Voices
- Consultation and Engagement
- Complaints, Comments and insight
- Customer Empowerment
Regulatory Readiness
- Helping to get you registered
- Advising you as you near or reach the 1,000-home threshold
- Assessing your compliance with Regulatory Standards
- Helping you prepare for an In-Depth Assessment (IDA)
- Supporting you through difficult regulatory times
Financial Viability
- Business planning and financial forecasting
- Validating your business plan
- Management accounts and financial statements
- Financial health checks
Value for Money
- Reviewing strategic objectives
- Delivery structures options analysis
- Measuring and reporting Value for Money performance
- Conducting a Value for Money review
Risk and assurance
- Risk strategy and appetite
- Risk identification and risk mapping
- Assurance mapping
- Stress testing
- Assets and liabilities registers
Strategy, Policy, Service Standard Reviews
- Corporate Plan
- Strategy Review
- Policy Review
- Service Review
- Service Standards
- Complaints Management
- Great Practices
Board and Committee Member Recruitment and Development
- Recruitment
- Appraisal
- Board Effectiveness Review and Board observation
- Skills assessments
- Mentoring and coaching
- Individual and collective Board and Committee Training
Training for Board and committee members, senior officers and staff members
- Regulatory compliance
- Governance
- Finance
- Risk and assurance
Organisational Performance
- Establishing a Performance Framework
- Measuring performance
- Setting service standards
- Performance reviews
- Process re-engineering
Equality Diversity and Inclusion
- Equality Reviews
- Recruiting a more diverse Board/ Committee
- Inclusion
- Culture
- Integrity
- Transparency and Accountability
- Training and Development