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Housing Ombudsman publishes first quarterly report on complaint handling failure orders

In July last year the Housing Ombudsman published a new Complaint Handling Code.  The Code committed the Ombudsman to publishing the total number of complaint handling failure orders issued, the names of the landlords and the reasons for the orders.  The Ombudsman has today published its first such report covering the period from January to March 2021.

Become a YDC Member to read our analysis of the Ombudsman’s report.