The charter for social housing residents: social housing white paper set out proposals for a new consumer regulation function within the Regulator of Social Housing (RSH) to help reset the relationship between landlords and tenants across the sector. One of the key areas to be developed is a suite of tenant satisfaction measures on which the RSH anticipates consulting in winter 2021-22. Before consulting on the measures, the RSH will develop detailed proposals about how they could be implemented in practice. To that end the RSH has created a tenant satisfaction measures sounding board including representatives from the following organisations:
- ARCH
- Chartered Institute of Housing
- Councils with ALMOs
- G15
- G320
- Housing Ombudsman Service
- PlaceShapers
- Local Government Association
- National Federation of ALMOs
- National Housing Federation
- Northern Housing Consortium
- TAROE and
Alongside the sounding board, the RSH intends to engage with a wide range of stakeholders in the sector over the next few months, including holding workshops with tenants.