The Housing Ombudsman has published reports on another batch of decisions. The most recent decisions include cases relating to:
- Origin – a group complaint on behalf of 53 households concerning the landlord’s consultation with residents before introducing a parking control scheme, followed by unreasonable delay in responding to the results of a consultation Origin later carried out with residents. The Ombudsman found service failure and ordered the landlord to write to the group of residents plus other residents on the estate
- Guinness – a case where a shared owner resident had complained about the landlord’s handling of his concerns about the condition of his windows. The Ombudsman found service failure and ordered the landlord to review its records, which led to Guinness offering the resident £6,400 in compensation, based on advice about the cost of repairing the windows and
- Torus62 – maladministration was not found as the Ombudsman judged that the landlord had taken appropriate action in response to a resident’s complaints in relation to anti-social behaviour and concerns about asbestos.