The Housing Ombudsman has published another batch of decisions from its online casebook, which now includes almost 1,800 cases. The most recent decisions include cases involving:
- Stockport Homes – findings of service failures in respect of the resident’s complaint about the landlord’s response to his report of repairs needed at the property which were not identified by the landlord’s mutual exchange inspection and also in respect of how the landlord handled the formal complaint. The Ombudsman ordered Stockport Homes to pay £900 in compensation
- Notting Hill Genesis – a finding of maladministration by the landlord regarding its response to a group of leaseholders’ request for an independent surveyor assessment of defects and a finding of service failure by the landlord regarding its response to reports of defects in the communal areas. The Ombudsman found that there was reasonable redress by the landlord regarding its response to the complaint about poor communication and management of the property and did not find maladministration by the landlord regarding the residents’ concerns about the NHBC warranty. The Ombudsman ordered Notting Hill Genesis to pay £1,250 in compensation
- Vivid – a finding of maladministration by the landlord in respect of how it handled the resident’s reports of damp and mould in the property. The Ombudsman ordered Vivid to pay £900 in compensation in addition to the £150 previously offered and
- Hyde HA – a finding of service failure in relation to the landlord’s response to the resident’s reports about the front entrance door. the Ombudsman did not find maladministration by the landlord regarding the landlord’s response to the resident’s reports about the communal doors or regarding the landlord’s response to the resident’s reports about fire safety. The Ombudsman ordered Hyde to pay £175 in compensation.