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Housing Ombudsman publishes severe maladministration finding for Leeds City Council

The Housing Ombudsman has published a severe maladministration for Leeds City Council, due to its failure to effectively tackle a water leak, causing a resident to live for two years with damp in both the kitchen and bathroom.

The Ombudsman’s investigation found:

  • severe maladministration in the Council’s handling of the repair and
  • maladministration in its handling of the formal complaint.

The Ombudsman ordered the Council to:

  • pay total compensation to the resident of £1,000
  • apologise to the resident in writing
  • carry out any works required following an assessment of the ventilation in the kitchen and bathroom
  • carry out any works required following an assessment of any leaks/damp
  • conduct a review of the handling of the repairs and
  • undertake a staff training exercise to ensure that relevant staff are aware of the need to, and are able to, investigate and respond to complaints appropriately.

Housing Ombudsman Richard Blakeway said: “The landlord repeatedly failed to complete repairs even though it was made aware of outstanding works over a prolonged period. While I do not doubt the pandemic was a factor, the information available highlights significant failings in the management and monitoring of repairs by the landlord, leading to an adverse effect to the resident”.