The Housing Ombudsman has published a severe maladministration finding for Nottingham City Homes, due to its response to various repairs in a disabled residents’ home, including excess cold and allowing water to leak in through doors for two years.
Housing Ombudsman Richard Blakeway said: “This is another example of where a landlord’s service failures were compounded because it responded neither sensitively, nor reasonably, to a resident presenting clear health needs. This is an emerging theme in our casework and a cause of considerable concern”.