In the week commencing Monday 4 September 2023 the Housing Ombudsman published:
- a severe maladministration finding for Onward Homes after a vulnerable resident, who has a progressive neurological condition which affects her speech and movement, was left for several months in a home that made her feel unwell and physically sick because the heating was on full and would not turn off
- six severe maladministration findings across three cases for GreenSquareAccord with issues such as pest infestation, noise nuisance and repairs, prompting the Housing Ombudsman to launch a special investigation into the landlord