In the week commencing Monday 23 October 2023 the Housing Ombudsman published:
- its special investigation report into Islington Council. In the report the Ombudsman issued 89 findings across 30 determinations and in every case the Ombudsman upheld at least one aspect of the resident’s complaint. In almost half of the cases the Ombudsman found severe maladministration on at least one of the issues raised by the resident. Islington has a severe maladministration rate of 24.7%, nearly four times the national average of 6.7%