In the week commencing Monday 20 November 2023 the Housing Ombudsman published:
- its latest Complaint Handling Failure Order (CHFO) report which covers the quarter to 30 September 2023. The Ombudsman issued 52 CFHOs in the quarter, the highest since reports started to be published in 2021, although compliance with CHFOs has improved
- two severe maladministration findings against Wandle HA in relation to two separate cases both relating to repairs not being carried out and damp and mould being present