Themes of repairs, record keeping and vulnerabilities feature in an independent review of policy and practice of nearly 4,000 cases by Sanctuary, following an order after @HousingOmbuds made two severe maladministration findings for similar issues handling leaks, damp and mould
In its special investigation report into Southern Housing, @HousingOmbuds issued determinations on 77 cases, making 184 findings, with an overall maladministration rate of 79%, rising to 92% regarding complaint handling
I love it when a plan comes together! I chaired the Advisory Group for the @insidehousing Tenant and Resident Conference back in December, tomorrow, i am chairing the opener - “TSM’s - Results into Action” #treconf